Safe & Responsible Play
Company commitment
Novatrix SRL, the operator of LevelUp Casino, is committed to promoting responsible gaming practices and to ensuring that participation in gambling activities remains a safe and enjoyable form of entertainment. Gambling is intended exclusively for adults who are of legal age in their jurisdiction of residence. We encourage all players to approach gaming responsibly, to remain aware of the time and money they spend, and to seek support where needed. This policy outlines the tools, resources and principles LevelUp Casino offers to support responsible play.
Risk indicators
Recognising the early signs of problematic gambling behaviour is an important step toward maintaining control. Common warning signs include:
- Spending more money or time on gambling than originally intended
- Chasing losses by increasing bets or returning to recover previous losses
- Neglecting work, studies, family or social responsibilities due to gambling
- Borrowing money, using savings, or selling possessions to fund gambling activity
- Feeling anxious, irritable or preoccupied when not gambling
- Hiding gambling habits from family members or close friends
Account restriction
Players who feel they need a break from gambling can take a cooling-off period of 1 week, 1 month, 3 or 6 months, or request self-exclusion for 6, 9 or 12 months or on an indefinite basis. Self-exclusion requests are processed promptly and remain in effect for the chosen duration, during which the player will not be permitted to open new accounts or access gambling services at LevelUp Casino. In addition to individual arrangements with operators, some regions offer self-exclusion programmes that cover multiple gambling providers at once. Information about these programmes can generally be obtained from gambling support organisations.
Setting limits
LevelUp Casino offers a range of tools that allow you to set personal boundaries around your gambling activity:
- Deposit limits, allowing players to cap the amount of money they can add to their account over a given period
- Loss limits, restricting the total amount a player may lose within a set timeframe
- Wager limits, capping the total amount you can bet within a set timeframe
- Cooling-off periods, which pause your account for 1 week, 1 month, 3 or 6 months
These tools are generally adjustable, though reductions often take effect immediately while increases may require a short waiting period to encourage thoughtful decision-making.
Getting help
If you or someone you know is struggling with gambling-related difficulties, help is available. Provincial helplines offer confidential support and guidance, for example ConnexOntario (1-866-531-2600), the BC Gambling Support Line (1-888-795-6111) and Jeu: aide et référence in Quebec (1-800-461-0140). Anonymous peer support groups for individuals affected by problem gambling also exist and can provide a space to share experiences and receive encouragement from others facing similar challenges. Seeking help early can make a meaningful difference.
Contact
Responsible gaming inquiries: [email protected]