Support & Contact

Contact details

This page sets out how to reach Novatrix SRL, the operator of the website casino-levelup.ca. Written enquiries may be sent to the email address or the postal address below.

• Email: [email protected]
• Address: Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica

Help & support

Customer service handles questions about accounts, payments, the use of the website and the terms that apply to it. Complaints and requests for information may also be submitted through the same channels.

To help us deal with an enquiry efficiently, please include the following in your message:

• the name and email address registered to your account;
• a clear description of your question or concern;
• any relevant dates, transaction details or screenshots.

Please do not include your password or full payment card number in any message. Customer service will never ask you for this information.

Each enquiry is reviewed individually, and we aim to reply within a reasonable time. Response times may vary depending on the nature and complexity of the request and on the volume of enquiries received. Where further information is needed to resolve a matter, we will contact you using the email address provided.