Privacy & Security

This document explains how Novatrix SRL, the operator of the website casino-levelup.ca (the "Operator", "we" or "us"), handles personal data. The Operator conducts its activities under Tobique Gaming Commission 0000002. By using the website, you acknowledge the practices described below.

Information gathering

We process only the personal data needed to run the website and provide our services. Depending on how you use the website, this may include the following categories:

Identification details, such as your name, date of birth and country of residence.
Contact details, such as your email address and telephone number.
Account details, such as your username, your password in protected form and your account preferences.
Verification documents that we may request to confirm your identity and age.
Payment details, such as the payment method used and a record of deposits and withdrawals.
Activity records, such as your login times, gameplay history and transactions.
Device and connection details, such as your IP address, browser type, operating system and approximate location.
Correspondence, including messages you send to us and our replies.

How we use data

We use personal data only for specific and legitimate purposes connected with providing our services, namely:

creating and managing your account;
verifying your identity and age, and confirming that you are eligible to use the website;
processing deposits, withdrawals and other transactions;
providing, maintaining and improving the website and its features;
responding to your enquiries and giving customer support;
detecting, preventing and investigating fraud, abuse and other unlawful activity;
meeting our legal and regulatory obligations;
sending service-related notices, and sending marketing messages where you have agreed to receive them.

We do not sell your personal data. We share it only with parties who help us deliver our services, such as payment providers and identity verification services, or where the law requires us to disclose it.

Data security

We apply technical and organisational measures intended to protect personal data against loss, misuse, unauthorised access, alteration and disclosure. These measures include:

encryption of data transmitted between your device and the website;
restricted access to personal data, limited to staff and partners who need it to perform their duties;
confidentiality obligations for everyone who handles personal data on our behalf;
regular review of our systems and procedures;
procedures for responding to suspected data breaches.

No method of transmission or storage is completely secure, so we cannot guarantee absolute security. You can help protect your account by choosing a strong password, keeping it confidential and telling us promptly if you suspect unauthorised use of your account.

Your rights

Subject to applicable law, you have the following rights regarding your personal data:

Access: you may ask for confirmation of whether we process your personal data and request a copy of it.
Rectification: you may ask us to correct inaccurate or incomplete data.
Erasure: you may ask us to delete your personal data, unless we are required or permitted to keep it for legal or regulatory reasons.
Portability: you may ask to receive the data you provided to us in a structured, commonly used format, or to have it sent to another provider where this is possible.
Objection and restriction: you may object to certain uses of your data or ask us to limit how we use it.
Withdrawal of consent: where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of earlier processing.

To exercise any of these rights, please write to us at the address below. We may ask you to confirm your identity before acting on your request.

Get in touch

If you have questions about this document or about how your personal data is handled, please contact us by email at [email protected].